Buy With Confidence
Welcome to SJScycles.
Welcome to the UK's best online cycle shop, offering the widest range of cycle spares and accessories in the world. Here you will find everything that you might need to upgrade, maintain or repair your bike. We promise fast delivery on all items that are in stock and a money back guarantee on anything you buy. Most importantly whatever your interaction with SJSCycles you can expect great service from our friendly and knowledgeable team.
What happens if I need to return goods:
Please always contact [email protected] first.
What if I order the wrong item, it doesn’t fit or I don’t like it? If it is unused and in resellable condition you can return it for a refund. All you need to do is contact our customer service to have your returns form issued. We strongly recommend the parcel is sent using a recorded delivery method such as Royal Mail second Class recorded which will offer you the security of tracking, we will be unable to reimburse this cost. This excludes custom built items such as wheels unless faulty (see below), please contact us for further information.
What if we send you the wrong item or it has a fault? Again contact our returns department first. Email them detailing the fault and any pictures to help demonstrate the issue. We will decide how best to deal with the problem and advise you accordingly. In most instances we will offer a replacement item or refund and will cover return postage costs incurred in line with distance selling regulations. It can also be likely that the manufacturer would prefer to deal with it directly. If this is the case we will refer your email to them and advise accordingly.
What if I buy something and I break or damage it while fitting or using it? Contact us for advice. Again, it is best to Email detailing the fault and any pictures to help demonstrate the issue. Our sales team may have experience of the product you purchased and have solved the problem before.
Also many of our suppliers and manufacturers offer spares and repair services for their products.
Secure shopping and data protection:
Like most other online retailers we take responsibility for the security of your personal information seriously.
We use Secure Socket Layer (SSL) Technology to protect all sensitive data passed in our website transactions. This encrypts data making it virtually impossible to view by anyone not at your PC.
Data transfer between our website and Sage Pay is protected by 128bit SSL3 Security. You can see this by a padlock symbol appearing somewhere on your browser as soon as sensitive information is being transferred. We do not store your card details and nor will we pass on your personal details to third parties.