To return an item to us, please follow the following procedure:
- Please contact us via email with your order details, postcode or customer number to obtain a returns form & number.
- Unwanted items must be unused, not marked and in resellable condition for a full refund.
- Pack the goods in suitable packaging and mark the outside clearly with your returns number.
- Return to: Returns Department, SJSCycles, 25 Edward Street, Bridgwater, Somerset, TA6 5EU.
- Please use a recorded method of shipping to ensure your goods do not get lost in transit!
- Faulty goods covered by warranty which have been used will be repaired where possible or replaced where this is not a practical option.
- Returned items which are new will be refunded as soon as possible on receipt.
- You will be refunded via your original payment method.
Please note: Return postage refunds will be determined on an individual basis and will be covered in the return email you receive.
Customer Service Department:
Email: [email protected]
Telephone: 01278 441500