To return an item to us, please follow the following procedure:

  • Please contact us via phone or email with your postcode or customer number to obtain a returns form & number.
  • Pack the goods in suitable packaging and mark the outside clearly with your returns number.
  • Include a brief note detailing the problem, please include your home postcode and any receipts.
  • Return to: Returns Department, SJSCycles, 91-93 St John Street, Bridgwater Somerset, TA6 5HX.
  • Please use a recorded method of shipping to ensure your goods do not get lost in transit!
  • Faulty goods covered by warranty which have been used will be repaired where possible or replaced where this is not a practical option.
  • Returned items which are new will be refunded or replaced as applicable.
  • You will be refunded via your original payment method.

Please note: Return postage refunds will be determined on an individual basis and will be covered in the return email you receive.

Customer Service Department:
01278 441500